Terms and Conditions

These terms and conditions govern your use of Immortal Wins Casino and constitute a legally binding agreement between you and the operator. By registering an account or using our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. We reserve the right to amend these terms at any time, and it is your responsibility to review them regularly.

Account Registration and Eligibility

To create an account at Immortal Wins Casino, you must be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is higher. You are required to provide accurate, current, and complete information during the registration process, including your full name, date of birth, address, and contact details. Only one account per person, household, IP address, or device is permitted. The creation of multiple accounts may result in the suspension or closure of all accounts and forfeiture of any winnings. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Any suspicious activity must be reported to our customer support team immediately. We reserve the right to request verification documents at any time to confirm your identity and prevent fraudulent activity. Failure to provide requested documentation within the specified timeframe may result in account suspension and withdrawal restrictions.

Bonuses and Promotional Offers

All bonuses and promotional offers at Immortal Wins Casino are subject to specific casino terms and conditions, including wagering requirements, minimum deposit amounts, maximum bet limits, and eligible games. Bonus funds are separate from real money and must be wagered according to the stated requirements before any winnings can be withdrawn. Unless otherwise stated, the standard wagering requirement is applied to the bonus amount or the combined deposit and bonus amount. Certain games may contribute differently towards wagering requirements, and some games may be excluded entirely from bonus play. Maximum bet restrictions apply when playing with bonus funds, and exceeding these limits may result in the forfeiture of the bonus and any associated winnings. Bonuses are typically valid for a limited time period, and any unused bonus funds or unfulfilled wagering requirements will expire after the specified timeframe. We reserve the right to void bonuses, withhold winnings, and close accounts if we detect abuse of promotional offers, including but not limited to bonus hunting, irregular betting patterns, or fraudulent activity. Only one bonus per player, household, or IP address is permitted unless explicitly stated otherwise in the promotional terms.

Deposits and Withdrawals

Immortal Wins Casino accepts various payment methods for deposits and withdrawals, each subject to minimum and maximum transaction limits. All deposits are processed immediately or within a short timeframe depending on the chosen payment method, whilst withdrawal processing times vary according to the method selected and your account verification status. Before your first withdrawal, you must complete the account verification process by submitting valid identification documents, proof of address, and copies of payment methods used. Withdrawal requests may be subject to additional security checks, and we reserve the right to request further documentation at our discretion. Any bonuses must be fully wagered and all casino terms and conditions met before withdrawal requests can be approved. Withdrawal limits apply on a daily, weekly, and monthly basis, and these limits may vary depending on your account status and history. All transactions must be conducted in the currency specified in your account, and currency conversion fees may apply if deposits or withdrawals are made in different currencies. We do not charge fees for deposits or withdrawals, however, your payment provider or bank may impose their own charges. Winnings must be withdrawn using the same payment method used for deposits where possible, in accordance with anti-money laundering regulations. If your deposit method is not available for withdrawals, alternative arrangements will be made following verification procedures.

Responsible Gaming and Account Closure

Immortal Wins Casino is committed to promoting responsible gaming and providing tools to help you maintain control over your gambling activities. You can set deposit limits, loss limits, wagering limits, and session time limits through your account settings, and these limits will take effect immediately or after a cooling-off period. Self-exclusion options are available for periods ranging from 24 hours to permanent closure, and during any self-exclusion period, you will not be able to access your account or receive promotional communications. If you choose to close your account permanently, any remaining balance will be returned to you following the standard withdrawal process, provided all casino terms and conditions have been met. Requests for account closure or self-exclusion should be directed to our customer support team, and we will process these requests within the specified timeframe. We reserve the right to close or suspend accounts at our discretion if we believe it is in the best interests of the player or if there has been a breach of these terms and conditions. Upon account closure, all pending bonuses and promotional offers will be forfeited, and any remaining wagering requirements will become void.

Game Rules and Dispute Resolution

All games at Immortal Wins Casino operate using certified random number generators to ensure fair and random outcomes. Game rules, paytables, and return to player percentages are available within each game or in the game information section. In the event of a technical malfunction, system error, or game malfunction, all affected bets and payouts will be voided, and stakes will be returned to players. You are responsible for ensuring that you understand the rules of each game before placing bets, and all decisions made during gameplay are final. If you believe there has been an error or wish to raise a dispute, you must contact our customer support team within 30 days of the incident occurring. We will investigate all complaints thoroughly and respond within a reasonable timeframe. If a resolution cannot be reached through our internal complaints procedure, you may refer the matter to the relevant licensing authority or approved alternative dispute resolution service. All disputes are subject to the laws and jurisdiction specified in our licensing agreement, and these Immortal Wins Casino terms and conditions shall be governed accordingly. We maintain records of all gameplay and transactions for the period required by our licensing authority, and these records will be used as the primary evidence in any dispute investigation.