Privacy Policy

Immortal Wins Casino is committed to protecting the privacy and personal information of all users who access our platform. This privacy policy outlines how we collect, use, store, and protect your data when you interact with our services. We adhere to strict data protection standards and comply with relevant regulations to ensure your information remains secure and confidential.

Information We Collect

When you register and use Immortal Wins Casino, we collect various types of information necessary to provide our services effectively. Personal information includes your name, date of birth, email address, postal address, and telephone number. We also collect identification documents required for account verification purposes, such as passport or driving licence copies. Financial information is gathered during transactions, including payment card details, bank account information, and transaction history. Technical data is automatically collected through your device, including IP address, browser type, operating system, and cookie information. We also maintain records of your gameplay activity, betting patterns, account balance changes, and communication with our customer support team.

How We Use Your Information

The information collected serves multiple essential purposes within our operations. We use your data to create and maintain your account, process deposits and withdrawals, and verify your identity in accordance with regulatory requirements. Your information enables us to provide customer support, respond to enquiries, and resolve any disputes that may arise. We analyse gameplay data to detect and prevent fraudulent activities, ensure responsible gambling practices, and maintain the integrity of our platform. Communication purposes include sending you important account notifications, updates regarding our services, and information about promotions where you have provided consent. We also use aggregated data to improve our services, develop new features, and enhance user experience across the platform.

Data Protection and Security

Immortal Wins Casino employs comprehensive security measures to safeguard your personal information against unauthorised access, alteration, or disclosure. All data transmissions are protected using industry-standard SSL encryption technology, ensuring that information passed between your device and our servers remains secure. We store your data on protected servers with restricted access, implementing both physical and electronic security protocols. Our staff members who handle personal information receive regular training on data protection principles and are bound by strict confidentiality agreements. We conduct regular security audits and assessments to identify potential vulnerabilities and implement necessary improvements. Payment information is processed through secure, PCI DSS compliant payment gateways, and we do not store complete payment card details on our servers. Access to your personal information is limited to authorised personnel who require it to perform their duties, and all access is logged and monitored.

Data Retention and Your Rights

We retain your personal information for as long as necessary to fulfil the purposes outlined in this privacy policy and to comply with legal obligations. Active accounts and associated data are maintained whilst you continue to use our services. Following account closure, we retain certain information for a period of six years to meet regulatory requirements, resolve disputes, and prevent fraud. You possess several rights regarding your personal data under applicable data protection legislation. You have the right to access the personal information we hold about you and request a copy of this data. You may request corrections to any inaccurate or incomplete information and, in certain circumstances, request deletion of your data. You can object to specific processing activities and request restriction of processing in particular situations. Where we rely on consent for processing, you have the right to withdraw that consent at any time. To exercise these rights, contact our data protection team through the designated channels provided on our platform.

Third-Party Disclosure and International Transfers

Immortal Wins Casino may share your information with carefully selected third parties who assist in operating our platform and providing services. These include payment processors who handle financial transactions, identity verification services that conduct know-your-customer checks, and technology providers who maintain our gaming platform and infrastructure. We also share information with regulatory bodies and law enforcement agencies where legally required. All third-party service providers are contractually obligated to maintain the confidentiality and security of your information and may only use it for specified purposes. In some instances, your data may be transferred to countries outside the United Kingdom. Where such transfers occur, we ensure appropriate safeguards are in place, including standard contractual clauses approved by relevant authorities and adequacy decisions recognising equivalent data protection standards. We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Any changes to this privacy policy will be published on our website, and significant modifications will be communicated directly to registered users. This policy was last updated to reflect current practices and regulatory requirements governing casino privacy policy standards.